Last updated: 25 March 2026

Botanica Grove Naturopathy (“we”, “us”, “our”) is committed to protecting your privacy and personal information. This Privacy Policy outlines how we collect, use, store, and protect your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

What Information We Collect

We may collect personal and sensitive information including, but not limited to:

• Name, email address, phone number, and postcode

• Health information shared during consultations (including medical history, symptoms, test results, and treatment notes)

• Payment and billing details

• Information submitted via contact forms, booking systems, or email correspondence

Sensitive health information is only collected where necessary to provide naturopathic services and with your consent.

How We Use Your Information

Your information is collected for the purpose of:

• Providing naturopathic consultations and services

• Communicating with you about appointments, care, and services

• Developing personalised treatment plans

• Managing payments and administration

• Meeting legal and regulatory obligations

We will never sell or rent your personal information to third parties.

Disclosure of Information

Your information may be shared only when necessary, including:

• With other healthcare providers involved in your care (with your consent)

• With pathology or functional testing providers

• Where required by law

All third parties are expected to comply with strict confidentiality and privacy standards.

Storage & Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, or disclosure. Records are stored securely using password-protected systems and encrypted platforms where possible.

Access & Correction

You have the right to request access to, or correction of, your personal information at any time. Please contact us using the details below.

Cookies & Website Analytics

Our website may use cookies and analytics tools to improve user experience. These do not personally identify you.

Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact:

Katrina Giovas

Email: katrina@botanicagrove.com.au